Privacy Policy
Effective Date: 23 September 2026
At Ik Onkar Hospital, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and handle information when you visit or interact with our website, ikonkarhospital.com, or contact us through the information provided on the website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About Ik Onkar Hospital
Ik Onkar Hospital
Former Dashmesh Hospital Building,
Talwandi Road, Faridkot (Pb.) 151203
Phone: 708-790-2255 / 708-790-4448
Email: ikonkarhospital.official@gmail.com
The hospital provides healthcare services and facilities including emergency care, NICU, MICU, Trauma & Accident Care, Modular OTs, Private Rooms and various medical specialties.
2. Information We May Collect
When you interact with our website or contact us, we may collect information that you voluntarily provide, such as:
- Name
- Email address
- Phone number
- Subject and message submitted through contact forms
- Appointment or enquiry-related information
- Any other information you choose to provide while communicating with us
If you voluntarily include medical or health-related information in a message, we may receive and process that information for the purpose for which you provided it.
Please avoid submitting unnecessary sensitive medical information through general website contact forms.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website or its hosting/service providers, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Basic website usage information
This information may be used for website security, troubleshooting, performance monitoring, and improving the user experience.
4. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries and messages
- Contact you regarding your enquiry
- Assist with appointment or hospital-related requests
- Provide information about our services and facilities
- Improve our website and services
- Maintain website security
- Prevent misuse, fraud, or unauthorised activity
- Comply with applicable legal and regulatory requirements
We will use personal information for appropriate and lawful purposes relevant to the interaction or service requested.
5. Healthcare and Medical Information
Ik Onkar Hospital recognises that health-related information is particularly sensitive.
If you provide medical or health information through our website or other digital communication channels, we will handle it with appropriate care and use it only for legitimate purposes connected with your enquiry, healthcare interaction, administration, legal obligations, or other purposes permitted by applicable law.
For medical records and information collected directly during treatment at the hospital, additional hospital procedures and applicable healthcare requirements may apply.
6. Sharing of Personal Information
We do not intend to sell or commercially trade your personal information.
Your information may be shared only where reasonably necessary, such as:
- With authorised hospital staff who need the information to respond to your request
- With service providers supporting website hosting, maintenance, security, communication, or other technical functions
- Where required by law, court order, government authority, or regulatory requirement
- Where necessary to protect the rights, safety, property, or security of the hospital, patients, visitors, or others
Where third-party service providers process information on our behalf, appropriate safeguards may be applied as required by applicable law.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functionality, improve performance, understand website usage, and enhance your browsing experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, services, maps, social platforms, or other external resources.
Once you leave our website and access a third-party website, that website’s own privacy policy and terms will apply. Ik Onkar Hospital is not responsible for the privacy practices, security, or content of third-party websites.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, comply with legal or regulatory requirements, resolve disputes, or protect our legitimate interests.
The retention period may vary depending on the nature and purpose of the information.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including rights to:
- Request information about the personal data we process
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a complaint regarding the handling of your personal information
Requests relating to your personal information can be made by contacting us using the details provided below.
Applicable rights and the manner in which they may be exercised can depend on the applicable law and circumstances. The Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data in India.
12. Children’s Privacy
Our website is not specifically designed to collect personal information directly from children.
Where information relating to a child is required for healthcare or another legitimate purpose, it should be provided by or through the child’s parent, legal guardian, or another person legally authorised to act on the child’s behalf, as applicable.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, privacy practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Effective Date.
We encourage visitors to review this page periodically for the latest information.
14. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Ik Onkar Hospital
Former Dashmesh Hospital Building,
Talwandi Road, Faridkot (Pb.) 151203
Phone: 708-790-2255 / 708-790-4448
Email: ikonkarhospital.official@gmail.com
We will review and respond to privacy-related requests within the timeframe required by applicable law.
15. Consent
By using ikonkarhospital.com or voluntarily submitting information through the website, you acknowledge that you have read and understood this Privacy Policy and agree to the applicable processing of your personal information as described above.